To start sending emails from your organization's email domain, follow the three simple steps below. If you need help with these steps, contact us at support@officedesktop.com. We will help you personally.
Step 1 - Submit your custom domain request to us.
In Email Tools within the Admin section, click Request Custom Email Domains and complete the request form. When we receive your request, we will associate the domain to your account and configure it for virus and spam filtering. We will let you know once this is done so that you can complete Steps 2 and 3 below. Please note that you will not be able to send or receive emails until we verify domain ownership.
Step 2 – Set up any email address currently in use to prevent disruption of service.
Please note that before you create an email address for someone, they must first be set up as a user.
- In Basics within the Admin section, click New Email Account Quick Add.
- In the email address field, enter the first part of the email address you're creating (prefix); an example is jsmith. In most cases, this is the same as the User ID.
- From the drop-down below it, select your domain.
- Highlight the name of the person for whom you're creating the email address.
- Click Save and Exit.
- Repeat for all email addresses currently in use to guarantee uninterrupted flow of email.
Step 3 – Map your domain to the MX Records (email records) we provide.
- Go to your domain host's Website and login to your domain host account.
- Find the MX Record settings for your domain. An MX Record is like a postal code for email.
- Look for a link like: MX Record Management, DNS Management, Mail Server Configuration, or Name Server Management. Or, search for the terms "DNS Settings" or "MX Record." They may be under Advanced Settings.
If you can't find them, ask your domain host for help in pointing your domain's MX Record to a new email provider. When you find your domain's MX Record settings, do the following:
- Delete all old MX Records tied to your domain.
- Create new MX Records with the settings we provide.
We will inform you once the MX Record mapping has taken effect and domain ownership has been verified. You can then start sending and receiving emails with your own domain.
